notes from kong

Practical guides for operators.

Field notes, research, and lessons from working with tour operators and class providers across Southeast Asia. Written by the people building Kong.

Latest Channel manager for tour operators
Operations · Channel management

What is a Channel Manager for Tour Operators? Complete Guide 2026

Most Southeast Asian tour operators don't know channel managers exist — or how they work. Here's everything you need to know: what they do, how they save 18+ hours monthly, and how to choose one.

Blake Ng
Blake Ng November 3, 2025 12 min read
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Class booking system
Operations · Class booking

How to Choose the Right Class Booking System

A class booking system can lift conversions 35% and cut no-shows by up to 75%. Here's how to pick the right one for cooking classes, workshops, yoga, and creative sessions.

Blake Ng August 28, 2025 7 min read
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